Returns & Refunds

Eligibility

To be eligible for a return:

• Your return request must be submitted within 30 days of your delivery date
• The item must be in reasonable condition (normal use is fine)
• You must have proof of purchase (your order number or confirmation email)

How to Start a Return

1. Email us at info@getscrapr.com with your order number and reason for return.
2. We'll respond within 1 business day with return instructions.
3. Ship the item back using the method provided. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
4. Once we receive and inspect the return, your refund will be issued within 3–5 business days.

Refunds

Approved refunds are issued to the original payment method. Depending on your bank or card provider, it may take an additional 3–10 business days for the credit to appear on your statement. Shipping charges are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please email info@getscrapr.com within 7 days of delivery with a photo of the item. We'll send a replacement or issue a full refund at no cost to you, including return shipping.

Exchanges

Want to exchange your order? Just reach out to us at info@getscrapr.com and we'll take care of it.

Questions

We're here to help. Reach us at info@getscrapr.com and we'll sort it out.